The front desk was great. Lobby was cute but the rooms are outdated. The mattress dipped in the middle. The shower didn't drain. We asked for our room to be made up 3x. We stayed 5 nights. Never got fresh towels, toilet paper or extra soap. For a one night stay sure you get a bed and a shower but I won't be bringing my family back. The convenience of the surroundings is excellent.
Madeline
ทริปกับครอบครัว 5 คืน
2/10
We recently stayed at this hotel for two nights, we were in town for a wrestling tournament. Saturday evening when we returned to our room it was not cleaned while we were gone. No fresh clean towels or washcloths, I called the front desk and spoke with one agent that past me off to the manager, after telling him the issue, he didn’t apologize. He said that there was nothing they could do and rudely hung up the phone. Customer Service goes a long and I am very displeased with theirs.
Norman
ทริปกับครอบครัว 2 คืน
4/10
Trying to get the same room for another night was impossible. We had to go to the booking sight that was used to get the reservation. Unfortunately we don't have the right kind of phone to do that so we had to leave the next morning. They were not helpful at all. Very poor customer service.
Lois
ทริปกับครอบครัว 1 คืน
6/10
I dont think our room had been cleaned. There was garbage (bottles, wrappers) around the beds (which were made), large black sticky spots in front of the bathroom door, suite bedroom door and kitchenette area, visible hair and other objects on the floor in the bathroom. There was only one remote in our 2 room suite but 2 tvs. We called the front desk to ask about a 2nd remote and were told suites only had one remote but then when packing and making sure my kids didnt lose anything under the bed, there was the 2nd remote and more trash. The other 2 families staying there for our trip said their rooms were clean so Im not sure what happened, if its a consistent problem or just bad luck for us.
Audrey
ทริปกับครอบครัว 2 คืน
8/10
The hotel is so was good, the beds were comfy, and it was clean. The worst part about our stay was going down to breakfast. My husband and I went down at 8:30 and we're shocked and how the kitchen staff kept it so poorly clean. Not only that, at exactly 9:02 a.m. she took all food away and unplugged all the machines even though people for walking in and many were still eating breakfast. She was a very disgruntled worker. I know that there has to be a cut off at some point for breakfast, but this was also on a weekend where people do sleep in later. This was the rudest kitchen staff that we had ever met.
Kathy
ทริป 1 คืน
8/10
Pleasant stay
Jan Sverre
ทริปกับเพื่อน 1 คืน
10/10
The hotel was great. The staff were accommodating. The shower had a mat and good grab bars. The breakfast was fantastic.
Evan
ทริปกับครอบครัว 1 คืน
10/10
Everything was great except for the check in. Showed up an hour after check-in time and our room wasnt ready till 1.5 hours after check-in time. Got no apologies from the guy at the desk just an excuse. Great hotel, pool, and breakfast.
Chris orSusan
ทริปกับครอบครัว 1 คืน
8/10
Michael
ทริปกับครอบครัว 3 คืน
8/10
Beds were very worn out. They sank in as you got into bed.
Uriel
ทริปกับเพื่อน 2 คืน
8/10
Just above average but price was right. Unfortunately we were in a room adjacent to breakfast area so noisy when staff started prepping early in morning. Typical waffle breakfast , not a typical Best Western breakfast. Very small pool.
John
ทริป 1 คืน
10/10
The hotel seemed quite nice until we got to our room. The carpet was dingy, the curtains were ragged and the pillows were old and lumpy. The bathroom was not any better. The tub was stained and chipped. I don't like to leave bad reviews but given the bad conditions the room was in, it didn't deserve the amount of money I paid.
ผู้เข้าพักจริง
ทริปกับครอบครัว 2 คืน
10/10
James
ทริป 2 คืน
8/10
Matthew
ทริป 1 คืน
8/10
Mike
ทริป 1 คืน
6/10
Hilary
ทริปธุรกิจ 3 คืน
10/10
Room was modern and comfortable....breakfast was pretty standard. Overall it was great value
Micheal
ทริป 1 คืน
8/10
Tim
ทริปกับครอบครัว 1 คืน
10/10
janet
ทริปกับครอบครัว 1 คืน
8/10
Easy access to University. First time to city. Welcoming front desk. Knowledgeable about University and how to get to recital hall.
Mick
ทริป 1 คืน
6/10
Hernan
ทริป 1 คืน
4/10
Hotel has a very strange smell throughout the hallway and in rooms. Room is not cleaned at all in very poor condition.
Young lady that checked is in was very nice and frindly, , but the one tgat was serving breakfast looked very angry and definitely miserable to be there, breakfast was not suitable for consumption.
Not a good experience overall.
Surestay will neverstay again for sure
Nadya
ทริปกับครอบครัว 1 คืน
8/10
LeeAnna
ทริปกับครอบครัว 1 คืน
10/10
So quiet and there is a nearby Trader Joe’s. I slept well here.