First, 2 floors, no elevator. Shocking, having to carry all luggage upstairs. First room, fridge making pulsing sound that would definitely keep us awake at night. Asked desk clerk to change rooms, said only 2 beds available instead of queen. Ok with me, but now she had to call manager to get approval. She should have authority to make that change for an unhappy customer. Manager approved. New room fine except toilet chain off when trying to flush. Tried to fix myself but rust so bad came off again on next flush. Finally found one hole where chain stayed on. Furniture in room chipped and scratched, toilet paper holder coming out of wall. But, room clean. Breakfast very good, which was one positive. Never got apology from desk staff for first issue.
