2/10 แย่
7 มีนาคม 2025
The hotel has a lack of customer service skills
I had a great experience on my first time staying; however, the 2nd (this one) was horrible! The Indian lady upon greeting me kept questioning me about breaking her ties, smoking in the room, as told me I shouldn’t steal from the room. I was never in trouble during murkiest stay; however, I felt discriminated against. I was teary eyed checking in, during my whole stay of 2 days- I wanted it over with. I kept thinking: I’ll never get a room again at Quality Inn in the future. I deserve to be treated with respect, as well as equal like everyone. Tiffany can confirm I was a good guest on my 1st visit with a jacuzzi room with my two daughters that swimmed. Tiffany was nice to me. I know Tiffany would know, how the Indian lady treated me was wrong, wanting a 100 deposit, I didn’t have, and treating me horribly. I was afraid my money was gone forever, my card was charged, and the Indian lady came to my car stating: I can give you a room. Don’t do anything wrong because I can get in trouble. I only had one daughter with me Halee- she told me: Mom, I dont want to go swimming. I don’t want to go in the exercise room. She was afraid of running into the Indian lady that calls herself a manager. She needs better customer service skills! I will NEVER be back. My daughter and I felt unsafe after ehat she did. My room was 119. You can see my daughter and Iwalking outside together, as I was going to smoke in my car. I seen another woman leave my first night there. She was visibly upset.
Michelle
Michelle, ทริปกับครอบครัว 2 คืน
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