Upon check in, I was told they were out of 1 bedroom kings and asked if I could take a studio king for $50 less. Get to the room and it’s a studio queen, but we’re tired and had a game the next day. Upon check out, was told I was charged the full rate for the one bedroom because Expedia already charged my card, the night person was mistaken and there were plenty of one bedrooms available, and there is no way to print a receipt for the room I had because Expedia charged my card, not them. She then goes to claim it’s a new computer system and doesn’t know how to print anything off the computer. She saw my kid dressed for the game and knew I was in a hurry to get out.
Obviously, they don’t like Expedia cutting in to their margins, so they gave us a lesser room and pocketed the difference. Expedia needs to drop this place on their listings. Also, it’s more of a week long stay type of place. I only chose it for its proximity and needing the one bedroom so my family could sleep while I caught up on paperwork.
Said she would call the next day after speaking with Expedia, but she never did. Left a message during the game about something needing to get on her boss’ computer in the morning.
