ริเวอร์วิว อินน์แอนด์สวีท - แอสเซนด์ โฮเทล คอลเลกชั่น, ร็อกฟอร์ด

The hotel is beautiful, that been said there was nothing good about it after that. The hotel was empty, there was maybe at the most 2 rooms occupied. I asked for a River view since that’s what it’s known for. They said they had NONE available. Housekeeping comes once a week and they were all dirty. They didn’t give us towels, we had to go get them daily at the front desk. They didn’t pick up the garbage bags from our room, we had to get bags from the front desk and clean up our room. They never came in to clean, or make the bed. We were there 3 nights and not once did anyone come to do anything!!! I stay at other hotels in the same region weekly. They are cheaper and have better service then this over rated over charged, disappointing hotel. I also got charged double because I booked ahead through Hotels.com and they would not even consider giving us a break. Even though we couldn’t use their pool, workout area or even served a cup of coffee for their guests !!! I give this hotel a negative 10!!!👎

This hotel is one that has doors to the rooms right next to it. Maybe because of that, we could hear the family in the room next to our VERY clearly! They might as well have been IN our room with us! Their kids were up very early while made it so that we could not sleep in.

Our room was extremely clean and their service was excellent. Great location on the Rock river. We would stay there again when in Rockford.

My experience here was wonderful.

Everything was great and will be staying there again.

Mostly fine -- we have stayed with you before and have the same suggestions: 1. you need at least one hook (maybe on the back of the door) in the bathroom. With toiletries on the sink, you pretty much have to place clothes on the floor when you shower. 2. The breakfast needs work. Donuts? Eggs without salsa in them.

Terrible The lady in the breakfast area commented after my question about bacon Sorry that’s all we got no more bacon being 1-1/2 before ending breakfast time

The updates are nice but it is still an old hotel. Breakfast was underwhelming but nice that it’s offered. Staff was there but that’s about all I can say. The river view surely is not the prettiest view to be had.