I recently stayed at this hotel to celebrate a friend's birthday, and unfortunately, it was a disappointing experience. We were informed at check-in 2-15-25 that there would be a scheduled power outage from 10 PM until 7:35 AM, despite the hotel being made aware of it two days prior to our arrival. I find it unprofessional that we were not notified in advance, as it left us with little time to find another room or make alternative plans. A last-minute notification like this felt inconsiderate, especially since the refund would not be processed in time to rebook elsewhere.
During the outage, the hotel offered flashlights and glow sticks. However, the glow sticks provided were of very poor quality—looking like something from a dollar store. While the front desk clerk, Ines, did offer a late check-out at 1 PM to help mitigate the inconvenience, it still didn't feel like enough to make up for the disruption.
Upon check-out 2-16-25, we were told we'd receive a full refund for the inconvenience, but when I called to follow up, I was informed that no refunds or compensation would be offered. Instead, Ines offered a 25% discount on a $170 stay, which amounted to a measly $54 off. This was unsatisfactory and did not address the inconvenience we faced.
My advice to anyone considering booking here: do your due diligence and check for power outages or other disruptions in the area before making any reservations. This experience was far from what I expected.