After checking Best Western website, I booked through Hotels.com. I paid for the room at the front desk. This stay was for my son, his wife and their two children, age 4 years old and 18 months. I had requested a crib for my granddaughter. I booked this room well in advance before they arrived. My son and daughter-in-law informed me that they were in room 318, 3rd floor. It turns out that the hotel has been remodeling since January 2025. No where on Best Western or Hotels.com website mentions that the hotel is being remodeled. The floor was being drywalled with repairs, taping and mudding and sanding of the walls (between 9am to 4pm). My son and daughter-in-law called the front desk requesting a room change but was told there were no other rooms available. They spent 4 nights in this room. Additionally, the room had no outlets on one side of a bed and had to run an extension cord for powet. Only one outlet for USB cable. You would think that Best Western would have put a family with small children in an area where ghere was NO CONSTRUCTION was being done as well as letting it's customers know about the remodeling be done on thrre hotels. Just really poor concern for families and little children. Additionally, the door to the room would not close properly.
