The front desk staff is stretched and are aware that this hotel has many problems. Apparently, the air conditioning has not been working since June 2025, I was there in August 2025. Rooms facing the sun were easily 95-100 degrees inside. The hallway in floors 3 and 7 were easily 90-95 degrees. I was moved to the 7th floor, facing the roof the street main entrance and while it was better, one needed to open the sliding door. This room in the 7th floor was described as the luxury suite. It was not luxury by any stretch of the imagination. While the blankets were clean and bed was made, I think I was person number 10,000 sleeping on that mattress. Horrible mattress. The bathtub/shower showed signs of mildew and the water would not shut off… there was an incessant drip. Breakfast featured coffee and ultra processed foods. In the outside, the tile work leading from the parking lot to the back entrance were shattered. I could add more. I MO this hotel should not be offered through hotels.com. You ask, why didn’t I leave sooner, by the time it was 9 pm (I checked in close to 5 pm and went to get a bite) I did not have the energy to drive 5 miles for another option that was filling up and I was leaving at 6:45 am, Shame on ma at.