2/10 แย่
3 ธ.ค. 2025
I am very disappointed with my stay. During an entire week at this hotel, my room was only cleaned twice, even though I paid a high price expecting daily service.
The very first time housekeeping finally cleaned our room, they left our door wide open after servicing it. We left around 9–10 AM and came back at 10 PM to find our room unlocked and open all day. This is completely unacceptable and a serious safety issue. Anyone could have entered our room or taken our belongings.
For most of the week, there was no housekeeping at all. Towels piled up, the trash overflowed, and the room became unsanitary. It was disgusting to be forced to live like that in a place we paid good money for.
When we spoke to the manager, instead of apologizing, we were told that if housekeeping knocks early in the morning around 8:30 AM and you ask them to come back later, they simply won’t clean your room at all. That is not reasonable or professional service.
Between the lack of cleaning, the safety risk of leaving our door open, and the poor management response, this was a terrible experience. I absolutely would not recommend this hotel and will not be returning.
YELINA
YELINA, ทริปกับครอบครัว 6 คืน
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