2/10 แย่
29 ส.ค. 2025
Buyer Beware
Checked in and was given a room with a malfunctioning AC unit making a high pitched noise. Returned to desk and was told that they wouldn’t charge me for a room switch to a smaller room with a smaller bed. When I questioned that I was not being given a comparable room to the one I paid for, the staff told me it’s not their responsibility to provide the room I reserved and prepaid for. I was given a lesser room with no offer of a partial refund, just apathy from the front desk.
I emailed the manager, who never responded or followed up with me by phone or email. The mattress as sunken in the middle. Will not be back. One of the worst hotels I have stayed at.
Mark
Mark, ทริปธุรกิจ 3 คืน
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