4/10 พอใช้
13 พ.ค. 2025
Not Satisfactory - They Can Do Better
Towel shortage, seemed very rationed and not cleaned/bleached properly; rough washed. Asked for cleaning 2nd day, they left all dirty towels in bathroom and only took the trash, left some new towels, and basically made up the beds. Staff was friendly, hotel floor was quiet, but needs serious upgrades to interior. Even dollies were old and hanging on for life - that's a real easy fix. Exterior of property was neatly kept, but I can't give interior and cleaning a 3. Get (hire) some seasoned, mature workers in there who are serious about room cleaning and not on cell phones. Also, redo wall paper - peeling in various noticeable areas throughout our 2nd floor. Enforce smoking rules - first step on elevator we were hit with weed. Don't just have the property in Ruston just to exist - invest and make it pop and better, particularly coming from a beautiful Indian culture and ownership where I know you all know class and elegance. We'd likely not stay here again. Upgrade bedding and wall plug fixtures. That bedding is so 1970s. For these reasons, I'd have to give our stay a 2 star rating. Also, realized last day of check out (Monday), phone cord was completely not active.
Jaimie and Jo
Jaimie and Jo, ทริปกับครอบครัว 3 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว