MUST READ FOR FUTURE TRAVELERS!
We were checked in by a male front desk when we get there on the night of Aug. 4. He offered if I wanted to have our room cleaned everyday and change of towels everyday. He said this should be requested upon check in. I asked if there’s an additional charge, he said no. Then I said I would be happy with everyday garbage collection and change of towels. When we get back to our room after our visit at Yosemite national park on the night of Aug 5, nobody came to change our towels and collect our garbage. I called the reception desk to inform them. Kaylee answered the phone and she insisted that I didn’t request for everyday towel change and garbage collection when she checked us in. I told her she didn’t checked us in as it was a male front desk who checked us in. She still kept on insisting that she did checked us in even after I described that it was a male, tall and long hair front desk who checked us in. Then she rudely said that if I need new towels, I have to get them at the reception desk myself. When I get to the desk to get the towels, I told her it was the first time I saw her. Instead of apologizing, she rudely said “ok!” When she handed me the towels, she rudely said “your welcome” even before I said thank you. What kind of receptionist is this person? A receptionist is supposed to help you make your stay comfortable. But instead, she will ruin your night because of her attitude. First ever receptionist who treated me like this.
