8/10 ดีมาก
19 เม.ย. 2025
Started bad ended Well!
This stay started off horrible, the shuttle driver was rude and didn't bother to help with luggage, didn't open the door nothing!!! Only to get to our room and heater didn't work and when and strong fumes were coming drom it. Called front desk and was told a ticket would be put in, never offered to change our room, my husband was very upset. Next morning Jasmine and Sheyenne saved the stay. I voiced my complaints and our room was changed immediately, and gave us a apology and made us feel more welcomed. SHEYENNE offered to take us to airport and she picked us up by our room on girst floor because my husband knees were bothering him . They both made us feel so much better. AMIYA and Sheyenne even gave us recommendations of places to go that were walking distance. Thank you ladies for making a horrible start end very happy. They deserve raises because they really know how to give great customer service.
Patricia
Patricia, ทริป 2 คืน
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