Not very clean. Bathroom light flickered and dim. Management sent maintenance man, he brought a bulb. Something wromg with the socket and it did it again later! Ask for clean towels and was told there were none. Called the front desk and asked for a refund on the next nights reservation due to no towels and somewhere they magically found some! Would not recommend this place! I won't stay there again.
Rhonda
Rhonda, ทริป 3 คืน
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4/10 พอใช้
11 มิ.ย. 2025
Pass on this one
Took until the third room until we found one that had been cleaned. The lady at the front desk was helpful though I did not get any kind of discount for the trouble. The shower had almost no water pressure.
Jarrod
Jarrod, ทริปกับครอบครัว 1 คืน
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6/10 ดี
2 มิ.ย. 2025
It wuz no remote in tha room an tha key never work not good.
Troy
Troy, ทริปธุรกิจ 1 คืน
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8/10 ดีมาก
1 มิ.ย. 2025
I don't have any complaints.
Edeleika e
Edeleika e, ทริป 1 คืน
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10/10 ไร้ที่ติ
29 พ.ค. 2025
Clean & affordable
Checkin was easy, Room was clean, checkout was easy as well.
ผู้เข้าพักจริง
ทริป 1 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
25 พ.ค. 2025
patricia
patricia, ทริป 2 คืน
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6/10 ดี
17 พ.ค. 2025
Did not clear the trash
yongxiu
yongxiu, ทริป 3 คืน
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4/10 พอใช้
13 พ.ค. 2025
Normally hotel deposits are $100 supruse this one is $250. We get there and there are black stains on the rug and someone wrapped a walmart bag around the smoke detector in the bedroom. The room had a faint smell of smoke but nothing to strong so i just went and bought some febreeze. Since i checked in late at night i went to let them know the next morning. I was there from Friday night until Monday morning. Now they are trying to keep my $250 deposit. The bed was rock hard and felt like i was sleeping on plywood. The pool says open from may-sept but was still closed. I had to get my key reset because they wouldnt work and some of the ket readers for the doors into the build are not working.
Amanda
Amanda, ทริปกับครอบครัว 3 คืน
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4/10 พอใช้
10 พ.ค. 2025
Sorry , not again !
Started bad and got worse, after my credit card was accepted and I signed they claimed my card was denied. After the same with a different card , accepted and signed they claim that card was denied. Apparently it was their system that had a “ glitch “ . Got to our room which was pretty standard we found the previous guest leftover food in the refrigerator. The hotel was not full yet they put us in a room where the headboard rested against the wall with the elevator shaft on the other side so all night we were treated to sounds of the elevator in motion. No blanket in the room only a top sheet and a light cover on the bed . Not the hotels fault but the child staying above us was running around the room until 2:00 am. Breakfast was fair to say the best , wanted to complain but there was no one at the desk to check out, wound up giving the key to a janitor .
Tim
Tim, ทริปกับครอบครัว 1 คืน
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8/10 ดีมาก
5 พ.ค. 2025
Sonesta Hotels are a great choice!
Chose this property because we enjoyed our stay at a Sonesta in the past. I love staying at the Sonesta hotels; it’s quiet, clean and offers a delicious guest(s) breakfast.
Kim
Kim, ทริปกับครอบครัว 1 คืน
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10/10 ไร้ที่ติ
29 เม.ย. 2025
Kevin
Kevin, ทริป 1 คืน
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2/10 แย่
27 เม.ย. 2025
Do yourself a favor and sleep in the car
Walked into room smell of cigarettes hits hard. Called front desk lady says your the 3rd one to complain about this? Why? It's non smoking. Lots of hair on bathroom floor walls and tiolet. Stains on carpets couch and walls. Walked right back out 10 minutes later and checked right out. Lady at front said I had to call hotels.com to complain because I guess it's their fault the room is dirty. Hotel lobby is deceiving looked nice. Read reviews before going I seen it's got a high rating that's why I booked it but I was wrong
Steven
Steven, ทริปกับครอบครัว 2 คืน
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10/10 ไร้ที่ติ
27 มี.ค. 2025
Mickey
Mickey, ทริปธุรกิจ 1 คืน
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10/10 ไร้ที่ติ
17 มี.ค. 2025
Nice and a good price
Justin A
Justin A, ทริปโรแมนติก 2 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
6/10 ดี
16 มี.ค. 2025
The rooms are kinda clean for how old they are. Nothings been updated in the rooms, beds, curtains, etc.
noisy in the halls. Tons of foreigners and their entire families living here. Saw the police here busting drug dealers. Strange people in and out. Reminds me of the hood or somewhere near the projects. Food and garbage all over the halls and elevator. Dirty needles by the dumpster. Room service never comes and cleans or asks to change your linens. They give you an issue when you ask for clean towels and blankets and pillows. Way over priced for the poor condition and atmosphere.
Also ask for a $250 deposit with no leniency even if you extend your stay, you’ll have to pay an additional $250 even if you haven’t gotten your deposit back yet. Crooks. They have a Mexican who barely speaks English standing behind the desk with the women to intimidate customers.
Ryan
Ryan, ทริป 6 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
6/10 ดี
10 มี.ค. 2025
Bathrooms was terrible
Chante
Chante, ทริป 1 คืน
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6/10 ดี
8 มี.ค. 2025
Bad customer service and conditions
Common areas were dirty.
They were out of coffee
Breakfast was mediocre
No room service
Bed was worn out, lumpy and saged in the middle.
Place needs remodeling bad!
Lip service with no results
Chris
Chris, ทริปกับครอบครัว 3 คืน
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4/10 พอใช้
23 ก.พ. 2025
The staff was very helpful and friendly, quick and eager to assist. BUT the rooms are out dated, extremely used and worn furniture, the toilets were not in full function, the Beds were hard as rocks with thin dry sheets and 1 thin blanket and the tub/shower was FILTHY! Sofa FILTHY! Elevator FILTHY and the screens were busted out the widows!
Melissa
Melissa, ทริปกับครอบครัว 2 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
8/10 ดีมาก
16 ก.พ. 2025
They stay was good, the rooms were clean. We had to switch rooms because the heat wasn't coming on in the first room . We didn't have any wash towels and they weren't any available. There was dog poop all around the property that wasn't picked up, smelled bad.
Stacy
Stacy, ทริปโรแมนติก 1 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
2/10 แย่
15 ก.พ. 2025
Only come if you are desperate
The check in part was not bad except our keys didn’t work to get into our building so we had to go back to front desk. And then 2 of the doors for our building did not work AFTER we went back. Took an extra 30 minutes to get into our room. The room was NOT like the picture. Everything was gross and run down looking. It didn’t seem like anyone did any deep cleaning in the whole suite. And i have a cleaning business so i know how to deep clean. The couch was dirty, it smelled musty in there. There was no wash clothes. There was no trash in the bathroom. The hallways smelled like tuna. And the hallway floors desperately needed to be vacuumed. It kinda sucked because my boyfriend and I wanted a night away and we just wanted to go home from the second we got there. Before 11am checkout I had maintenance knocking on the door to see if I was gone. Which I understand you wanna get it ready for the next guest but AT LEAST wait till after the check out time. Walls were thin and could hear neighbor’s conversation.
Lexi
Lexi, ทริป 1 คืน
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10/10 ไร้ที่ติ
13 ก.พ. 2025
Todo muy limpio, habitación muy acogedora y en general un lugar muy completo
Anthony
Anthony, ทริปกับครอบครัว 9 คืน
รีวิวจากผู้เข้าพัก Expedia ที่ตรวจสอบแล้ว
8/10 ดีมาก
12 ก.พ. 2025
Jessica
Jessica, ทริปธุรกิจ 2 คืน
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10/10 ไร้ที่ติ
11 ม.ค. 2025
Armando
Armando, ทริป 6 คืน
รีวิวจากผู้เข้าพัก Orbitz ที่ตรวจสอบแล้ว
10/10 ไร้ที่ติ
6 ม.ค. 2025
Definitely would stay again
Booked a night away for New Year's Eve. Checking in was a breeze. The counter person checking us in was very nice and friendly. Our room was very clean. Its probably top of the list of places we stayed at that we liked. The hotel was quiet during our stay. We definitely would stay here again and recommend.