Room was not ready, and was booked 3 months in advance. They gave us key cards, went to room and cleaned was still cleaning at 4:15. Had appointment at 4:15 to be at. Ended up booking at another motel. Check in was at 3, we arrived at 3:15.
The room was very acceptable
The A/C unit, not so much.
When it came on, it was as loud as a lawn mower. I was unable to hear the TV until it went off and every time it came on during the night it would wake me up
Lots of interstate noise throughout the night. Loud guests on both sides of my room. Cockroach crawled in my daughterâs bag. Hotel is in poor condition on the outside. Felt quite unsafe. Pictures are false advertising. Front desk clerk was nice enough.
Upon check in, my first room had cockroaches in the bed, bathroom and behind the nightstand. The front desk sent me to a second room that had an actively running ozone machine which is toxic to humans, the third room I was given had bed bugs. After one night's sleep in the third room, I had bites all over my hands and head. I found live bed bugs in my pillow, under the sheet at the head of the bead and on my clothes. I had to bag all of my things, wash & dry them and relocate to a fourth and final room.
I do not recommend staying here. I was never told about a large deposit per room. I had booked 2 rooms for 2 nights and recieved the email about the deposit once the booking was confirmed. Ive never had to pay a deposit when using a card at any other hotel. When paying cash yes ive heard of leaving a deposit until check out and verifying everything was good but when using a card thats why they save the info incase there is any damages. And in the notice about the deposit it states they have up to 14 days to return. In this day the way the economy is why would i just leave them a decent amount of money until they want to return it. The whole reason of using apps to book is to help save money not spend more. Anyways i tried to cancel due to this expedia said i couldnt. My husband whose name was on the reservations went to the location immediately and told them we wanted to cancel due their deposit policy and they ended up charging us per room which is actually more than their nightly rate. I emailed the location and also filed a claim to expedia and they refused to refund me the money. I understand that they have this policy what i dont think is fair is that i was not informed until AFTER booking. So basically they stole from me and refuse to refund it and expedia wont help either. EDITED TO REMOVE AMOUNTS BECAUSE IT WAS FLAGGED