2/10 แย่
14 มิ.ย. 2024
Unclean Room and uncooperative staff.
We did not stay due to the condition of the rooms. Upon arrival the entry way and lobby was unswept with what looked like construction dust, in addition to some older dog poop outside. Then after we entered one of the rooms, one was dirty. Blood stains, large yellow pee stain and hair on the duvet. The A/C cover was accidentally knocked off (not broken) and it was obvious it had not been cleaned in a long while and has animal feces in it. In the second room had a light in the bathroom chirped like a bird. When we spoke to the desk clerk, she was unwilling to refund our money and balked at calling the manager. When she finally called the manager she told us to call back in the morning and they would refund the money. Well, when we talked to the manager the next morning she said they would not refund the money because we had “broken” the A/C and claimed there was no blood or hair on the duvet. Unfortunately we didn’t take photos of the AC unit. We said we had pictures which we had shown to the desk clerk. She refused to return our money, which means she went back on her word from the night before. We even offered to come talk to her in person and show her the photos. She refused to see us and that we did the damage ourselves
John
John, ทริปกับครอบครัว 1 คืน
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