Pros:
Decent breakfast at 7 AM. Bed was passable.
Cons (ready?):
Concierge barely acknowledged me, then walked off to play YouTube ads and put on an obnoxious playlist. When he finally helped, he asked a dozen unnecessary questions despite my Hotels.com booking. Eventually, I just said, “How about I give you my name?” and he went, “Oh, okay,” and pulled up my room.
One microwave for the whole building, in the eerie, cold lobby: broken. After 15 minutes of me trying to heat my food with the hot water dispenser, I asked again, “So, really, just one microwave?” “Just that one,” he says. Five minutes later, he suddenly remembers, “Oh, I guess I could use mine.” He had a working staff microwave 10 feet away.
Security cameras in the covered parking lot busted. Garbage, liquor bottles, blunts everywhere.
Hair on the bed. Hair in the shower drain. A used coffee pod left in the machine.
TV satellite down all night—no channels.
No hot water for a Saturday night shower, just a notch above cold.
View from my window: an overflowing trash heap of broken furniture and loose garbage.
Phone not just unplugged—missing its cord and buttons. A useless hunk of plastic.
Bathroom fan switch ripped out. No exhaust fan.
One elevator, taped-up sign all weekend: OUT OF ORDER. No kidding.
This place is unacceptable. I give it two stars because it is a place to sleep in a town where I needed one. If you’re staying in Totowa, this is your only option. Get to breakfast early.