4/10
The hotel was clean but my trip started and ended horribly! There was a young lady at check in and let's just say she needs WAY MORE training. When I arrived after she helped the guy in front of me she didn't acknowledge me AT ALL. She did not look up and I did not move from where I was waiting I finally stepped up and said hello I'm checking in and handed her my ID and cc. She puts them on the desk instead of handing them back. Then silently makes my keys and drops them on the table. Only reason I knew there was an elevator was bc I saw someone going up and asked if that's the only way to get to my room. This was after me having to ask what floor I'm on and room number then if there's wifi. NOTHING was explained. After a 9 hour drive with 2 kids I retreat to my room and they're ready to go swimming but guess what I find 1 hour later after prepping! NO POOL EITHER BUT NO ONE TOLD ME! THEN MY KIDS GO TO FIND SOMETHING TO DO GUESS WHAT EVERY 2 SECONDS THEY'RE BOOTED OFF THE WIFI!!! If you are traveling with kids please save yourself and go elsewhere!
Janelle
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