2/10 แย่
8 ก.ย. 2025
Horrible stay not evacuated
I decided to stay at Sonesta while on vacation since i used to stay at this hotel often before and after covid. The staff has changed and the professionalism has also changed. They are under construction and i was originally given a room right where the construction was being done, i requested to be moved and was given a new room. The next day i had a horrible slip and fall in the restroom due to the drain in the shower being not attached. I was completely embarrassed and stunned by the fall since i was by myself. The next day i was woken up by the fire alarm however i was in so much pain due to the fall i couldnt get up & assumed it was a drill after trying to call the lobby. I was never evacuated or even checked on in my room. I eventually made my way down since the room began to get warm and had stale air since tnere was no electricity. I went down the stairs to the lobby where i was told tbe building was shut down for 3 days. I asked why i wasnt evacuated ? No answer! Also i put in an incident report and was not followed up on. My foot was extremely bruised and swollen. This is completely unacceptable for Sonesta Hotels. No follow up from anyone!
Elizabeth
Elizabeth, ทริป 2 คืน
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