4/10 พอใช้
14 พ.ย. 2025
Checked in. No problem. Got to the room and found out there was a shower, but no bathtub. We prefer a bathtub, but did not specify that we wanted one. Asked reception if we could get a room with a bathtub and we were told that we could not. We had reserved the room through Hotels.com/Expedia and this was the room we reserved and the only room we could have. It would just be too hard to change the room. Kind of sounds like BS to me, but whatever. We took it, but we’re not happy about it. The parking lot was nearly empty at nearly 10:00 pm, so the facility did not appear to be anywhere near full, and surely would have had a room with a bathtub available. So this policy appears to be for the convenience of Comfort Suites or Hotels/Expedia, and certainly not for the convenience of the user, or maybe just for the convenience of the Reception staff. Am considering dropping Hotels.com/Expedia and Comfort Suites from our travel planning.
James
James, ทริป 1 คืน
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