I cannot recommend this hotel for a family trip. Upon entering our room, it was evident that cleanliness was a major issue. There was a thick layer of dust throughout, including on the lamp and TV, and we found hairs on the pillow and inside the sheets.
When I contacted the front desk, they offered to switch our room, but unfortunately, the new room was in equally unacceptable condition. I even spotted a pillow with blood stains while confirming details with the staff before moving our luggages.
When I raised the issue of the blood-stained pillow, the staff handed it back to me and instructed me to leave it in the first room. This was completely inappropriate; it should have been their responsibility to remove it, and also not to put it back in the room.
Throughout the night, the noise was unbearable. I was awakened by train horns 2-3 times and had to endure loud shouting and door slamming in the hallways.
To make matters worse, the next morning at 10:20 AM, housekeeping knocked on our door while we were still in bed, despite check-out being at 11 AM. This felt like undue pressure to vacate.
During check-out, the front desk clerk remarked that I was lucky housekeeping hadn’t knocked on my door at 8 AM because they had the right to do so. After a long day of driving, I expected a restful night, and this hotel failed to deliver on that front.