The landlady, Kim was very nice and accommodating. She helped me with the directions around the area. It was hard to find her at first. They do not have a reception area, but the people in the condo helped me contact her. I would advice you buy a sim at the airport if you don't have a thai number and you contact her (number indicated in her post) prior to going to the condo. The place is not a hotel so don't expect much of this place. This is more of a condo type room and you will be living with the locals. It was huge with good AC, bath, TV, ref and sofa inside the room. If you're planning to attend a concert or an event in Impact or SCG stadium, and not looking for a high end hotel, I would highly recommend this place. You get what you pay for- again, this is not a high end hotel. I will upload a vid on youtube on how the room looks like, "Poppular Palace Don Mueang Bangkok" to help you get a view of the room where I stayed.