This was, without a doubt, the WORST travel experience I have ever had. It was a stressful day anyway as we were traveling during the brush fires in March 2025 and road to Keys was constantly being closed and re-opened the day we were arriving. But...and this is where this property COMPLETELY FAILED once we arrived (due to road closures, etc arrival was after 2 AM), the lobby in the "sister property" we had to find (since this property didn't staff their front desk after 10 PM), was deserted. I loudly called several times but got no response. I then called the property from my phone while standing in the lobby; no answer. I called and 2nd time and finally aroused someone. It was very dark at that time of the morning (property not well-lit at all) and he wasn't at all helpful in directing us in finding our room.. We wandered around tired, upset and just needing a bed and shower until we, finally, at last found the room on the 4th floor. Room numbers were not visible from the ground so we had to travel upstairs on several buildings to finally find our room. The condition of the room was far, far below "good" even; photos online very deceptive. Bathroom door (pocket door) was hung incorrectly and scraped loudly every time it was open/closed - large scrape marks in the door). The only thing remotely acceptable/nice about the room was the view.
We would NEVER stay here again and would warn any friends/family to stay away if looking for a place in the upper keys.