6/10 ดี
24 ส.ค. 2025
Beautiful room, but won’t stay there again
Took 30 minutes to get someone at the front desk to check into room. There was ice cream left in freezer. Trash still in trash can from previous guests. Bathroom door would not shut. Balcony door knob was broken. Had to fight to get someone to fix the doors. DVD player in the room but they had no back up for when the dvd player decided it didn’t want to work. They had to swap our tv out because there was something wrong with it. The dial on the hot tub to adjust the jets wasn’t even operational. Had to turn the tub on with a light switch on the wall that was across the room from the tub. The pool was absolutely disgusting. Slime all over the bottom of the pool. As beautiful as the room was, it was not worth the extra $100 I paid to be upgraded to the room that Hotels.com pictured. Also, side note, don’t believe the pictures for this hotel on the app. I thought I was paying for the deluxe suite with the hot tub which was pictured. I was not. I ended up having to pay an extra $50 per night to get upgraded to the room pictured.
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