2/10 แย่
14 ม.ค. 2026
Worst hotel customer service I have ever experienced. Booked through hotels.com but they (this Tru location) said since their system wasn't operating well that they had no record of my reservation and refused to help in any way. Simply said for me to contact Hotels.com, even though I could show them the reservation on my phone (and it was clear by the parking lot they had tons of rooms available). Had to jump through a ton of hoops and threaten legal action to get my money back. Put a black mark on our whole vacation and soured us on Tru and the whole Hilton brand.
Mark
Mark, ทริปกับครอบครัว 1 คืน
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