8/10 Very good
29 Jan 2025
Ups and downs but Fairfield manager came thru
I planned a quick trip with my sons, driving from LA, didn't expect any issues but then one son got sick. I had prepaid for two nights. I called the hotel the day we were to drive there to see if I could shift the dates by a day but could not since prepaid thru Hotels.com. We debated just taking one son but he wanted to go with his brother. Since I paid for two nights I decided to see if he recovered and he did. So on day two we arrived in the evening to check in for our second paid night. To my dismay I was told my reservation was canceled as a no-show. Even though I had spoken with them the day before and was not advised of this. (Really, in this day of cell phones and email?) So, I paid for that night and was told that the manager could resolve this the next day. Long story short, in spite of the obstacles that Hotels / Expedia put in the way, the manager was good to his word and refunded me for the second day. The woman at the desk when we checked in gave us a great recommendation for a dark sky viewing area without driving fully into Joshua Tree (my son's and I loved this). Overall, I would rate Fairfield highly, not perfect but they try. Hotels/Expedia gave me a good rate but threw up obstacles even when the hotel manager was clear to authorize a refund. Buyer beware, but this hotel built my trust.
David
David, 2-night family trip
Verified Hotels.com guest review
