The stay was extremely disappointing and we felt deceived by the pictures, as the rooms are comically small. No support was provided from the property after multiple attempts to request an upgrade to one of the cabin rooms, I was ghosted and left to deal with 2 miserable sleepless nights.
The pros: The property is well maintained and clean which is great. The parking was easy and most every hotel in west Yellowstone is walking distance to restaurants and stores.
The cons: the rooms are insanely small I have no clue how this company gets away with making a room so small. I am 6’1 and was miserable in the room, the bed is for a single person not couples. The bathroom toilet is unusable as it is pushed against the wall and you will bump against the wall each time you get in and out of the shower, beware of the pictures as the room is literally a closet that is decorated nicely. We contacted the property by phone and no answer during business hours, e-mail was the same situation no answer during business hours but I received a response close to 9pm when it is too late to change the rooms or do anything about upgrading.
No extra amenities provided they give you just enough for your stay and won’t pick up the phone and ignore you if you request towels, pillows or a blanket ect. The “no front desk” model is a scam.
For the money that we paid ($600) we were much better off staying at a no frills motel that offers front desk service and a normal size queen or king bed.