If I could give 0 stars, I would. I booked this hotel because they advertise a hot tub. It was out of order. So we tried the pool, which might as well have been a cold plunge. So we tried to go back to our room, we were promptly trapped in the elevator. The alarm button did nothing. Thankfully another patron heard us & alerted the front desk. At this point we decided to just call it a night. When my husband pulled back the blankets, there was a bed bug. Soooo back downstairs I went. He ‘upgraded’ our room for all the problems & assured us he would talk to management to refund the cost of our room, but really just put us in an ADA room, which was like 80°, so then it took hours to cool off enough to sleep. We haven’t received a refund or a call from the hotel, and they won’t respond to our inquiries. I’m going to have to dispute the charge. Terrible experience. The Hilton name used to mean something.