6/10 ดี
19 ส.ค. 2025
clean bed. disappointing service/attitude.
The temperature was close to 100 degrees. I told the desk clerk that the ice machine wasn't working. He said it was likely because someone used too much and to try again later. When he accurately read my dissatisfaction at that response, he offered chunk of ice from the kitchen. One large chunk - maybe 2 cups? - that wouldn't fit into a water bottle. When i tried again later, it was very frustrating to have the young woman at the desk just shrug when i told her that the ice machine still wasn't working. She said it would probably take a week to get it repaired. Not great customer service.
Also, we needed to get on the road early and at 6:30am, the front desk was locked up so we couldn't return the keys - or get any of the 'promoted' breakfast. Will not recommend this to others.
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