About a week before our stay, I secured early check in for an added fee, because we had an event to attend that started before check in time. When we arrived for check in, we were denied our room stating there were non available. When asked how long it would be, the hotel staff could not provide a time. We were also denied a bathroom to use so we could change into our event clothes, so we had to change at the event center. It then took them SEVERAL HOURS to answer the phone when we attempted to call them regarding the reservation.
Then when we finally got our room at 11 pm, I went to use the shower only to find that the shampoo and body soap were both empty.
They did give us a 10% refund.
Don’t stay here if you want to have your room on time, or if you like good customer service, because they just can’t seem to figure it out.