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Candlewood Suites West Springfield by IHG

2.5 star property
Hotel with indoor pool, near Big E

Choose dates to view prices

Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Gazebo
Indoor pool
Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board
Exterior
Big E is a haven for rest and relaxation in the business district. Unwind in the spa tub, recharge at the 24-hour gym, or explore nearby Candlewood Suites West Springfield with free WiFi to guide you.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Connecting rooms available
  • Pet friendly
  • Laundry facilities
  • Gym
  • Free parking

Main amenities (12)

  • Weekly housekeeping
  • Indoor pool
  • 24-hour fitness center
  • Hot tub
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Computer station
  • Front-desk safe

Feel at home (6)

  • Kitchen
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Coffee/tea maker
$103 nightly
The total price is $118
Oct 7 - Oct 8
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 8 - Sep 9
Check availability for tonight Sep 8 - Sep 9

Tomorrow

Sep 9 - Sep 10
Check availability for tomorrow Sep 9 - Sep 10
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(41 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Queen Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(29 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility Accessible)

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility Accessible)

8.6 out of 10
Excellent
(14 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Indoor pool

Comfort Inn & Suites West Springfield

  • Pool
  • Free parking
  • Free WiFi
  • Connecting rooms available
7.6 out of 10, Good, 866 reviews
$122 nightly
The price is $140
Oct 5 - Oct 6
Total with taxes and fees
Comfort Inn & Suites West Springfield
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About the neighborhood

Map
572 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Big E - 13 min walk - 1.1 km
  • Baystate Medical Center - 4 min drive - 3.9 km
  • Eastern States Exposition - 4 min drive - 4.6 km
  • MGM Springfield - 4 min drive - 5.0 km
  • Naismith Memorial Basketball Hall of Fame - 5 min drive - 5.3 km

Getting around

  • Westfield, MA (BAF-Barnes Municipal) - 27 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive
  • Springfield Union Station - 10 min drive
  • Holyoke Station - 17 min drive
  • Northampton Station - 19 min drive

Restaurants

  • ‪Pride - ‬3 min drive
  • ‪Cumberland Farms - ‬2 min drive
  • ‪Cumberland Farms - ‬3 min drive
  • ‪Chili's Grill & Bar - ‬20 min walk
  • ‪Wood-N-Tap - ‬15 min walk

About this property

Candlewood Suites West Springfield by IHG

At Candlewood Suites West Springfield by IHG, you'll be just a 5-minute drive from Big E and MGM Springfield. Guests can relax at the hot tub, work out at the 24-hour fitness center, or grab a bite to eat at the coffee shop/cafe. An indoor pool and a snack bar/deli are offered, and in-room conveniences include refrigerators and microwaves. The helpful staff and overall property condition get good marks from fellow travelers.

At a glance

DONE

Hotel size

    • 71 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • Pitbull dog breeds are not permitted.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets allowed (dogs only, 2 total, up to 60 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite RV/bus/truck parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Shared microwave
  • Snack bar/deli

Traveling with children

  • Grocery/convenience store

Working away

  • 24-hour business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Picnic area
  • Television in common areas
  • 24-hour fitness center
  • An indoor pool
  • Hot tub
  • Lockers available
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Elevator
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • DVD player
  • 42-inch LED TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes, and utensils
  • Dishwasher
  • Ice maker
  • Paper towels

More

  • Weekly housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 9:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
State tax ID - C0000503250
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

Does Candlewood Suites West Springfield by IHG offer free cancellation for a full refund?

Yes, Candlewood Suites West Springfield by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Candlewood Suites West Springfield by IHG?

Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 9:00 PM.

Are pets allowed at Candlewood Suites West Springfield by IHG?

Yes, dogs are welcome, with a limit of 2 total and maximum weight of 60 lbs per pet. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Candlewood Suites West Springfield by IHG?

Yes, there's free self parking. Free RV/bus/truck parking is available.

What are the check-in and check-out times at Candlewood Suites West Springfield by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-out is available.

Is there an onsite casino at Candlewood Suites West Springfield by IHG?

No, this hotel doesn't have a casino, but MGM Springfield (5-min drive) is nearby.

What is there to do at Candlewood Suites West Springfield by IHG and nearby?

Candlewood Suites West Springfield by IHG has an indoor pool and a 24-hour fitness center, as well as a hot tub and a picnic area.

Does Candlewood Suites West Springfield by IHG have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a coffee maker, cookware, and an ice maker.

What's the area around Candlewood Suites West Springfield by IHG like?

Candlewood Suites West Springfield by IHG is a short 15-minute walk from Big E and 9 minutes' walk from Connecticut River.

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Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Bed
Hot Tub
Kitchen
Location
Bathroom
Kitchenette
Restaurant
Furniture

What guests liked

  • The property offers convenient access to great food options and has a thoughtful discount program for nearby breakfast places. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

2/10 Poor

Management absolutely atrocious

Cockroaches seen multiple times. Management extremely rude and disrespectful spent over $1500 to stay there and got treated like I hadn’t paid a dime and was inconveniencing them
Kayla, 3-night trip

8/10 Very good

I enjoyed my stay
Sara, 3-night trip

10/10 Exceptional

The beds were so comfortable and the room and bathroom was a good size.
Laura, 1-night trip

10/10 Exceptional

Room and staff were nice, lots of restaurants nearby! Loved the hot tub and pool 👍👍👍
Madison, 1-night trip

8/10 Very good

Excellent service
elizabeth, 1-night trip

10/10 Exceptional

Vacation

Great amenities
Jeffrey, 6-night trip

8/10 Very good

Clean ..comfortable and close to highway..affordable
Roxanna, 1-night trip

10/10 Exceptional

Excellent!This is gonna always be my go to for a stay from now on.My grandaughter and i loved it and the staff was great
Darlene, 1-night trip

10/10 Exceptional

Great rooms clean and great hot tub and pool
Richard, 2-night trip

10/10 Exceptional

Pretty good
Matthew, 1-night trip

10/10 Exceptional

It was great
Sydney, 1-night trip

10/10 Exceptional

Convenient and in a good area. Close to many dining options. The bathroom is spacious but lacks bars to hang your wet towels
Susan, 2-night trip

10/10 Exceptional

Great place to stay.
Luz, 1-night trip

4/10 Fair

Not great.

I found a cockroach in the silverware drawer before checking out. When I let the front desk employee know he simply said: ok I’ll let management know. I think at least an apology would be appropriate. The carpet in front of our door was stained and frayed. The whole place seemed like it needed a deep clean. The bed was comfortable. The pool/hot tub, although weirdly in the basement, was ok to spend some time in.
Kelly, 1-night trip

10/10 Exceptional

I was very impressed by the cleanliness, options of rooms, front desk assistance, and I especially liked the Suites.
Betty, 1-night trip

10/10 Exceptional

my stays at Candlewood are always great
Kelly, 5-night trip

10/10 Exceptional

The gift certificate discounts for a breakfast place is excellent creative thinking. Staff was few, but very nice and helpful to the point of volunteering suggestions. Opposite of pushy, very chill, but well kept nice get away
Mark, 1-night trip

8/10 Very good

My stay was ok. I would definitely go back when ever in West Springfield
Sara, 9-night trip

8/10 Very good

Overall it was good
Sara, 3-night trip

8/10 Very good

Enjoyed our stay!
Kelly, 1-night trip

8/10 Very good

IT WAS CLEAN AND STAFF WAS GREAT
Shaun, 1-night trip

6/10 Good

I was pleased with my stay overall. The only thing that I was bummed about was the pool. The chemicals were so strong, my 4 year old and I both had red hot skin and burning eyes for two days after. We only went in the pool for an hour and would've spent much more time in it if we could've.
Jessica, 2-night trip

10/10 Exceptional

Hotel was clean. Room had all the amenities needed for a lengthy stay.
Gerald, 2-night trip

10/10 Exceptional

The hotel was very nice. There were some machines in the gym that were broken.
Denise, 1-night trip

10/10 Exceptional

the people at the desk were very nice and accommodating and the room was very clean and quiet I love when I go to the West Springfield Candlewood
Kelly, 2-night trip