We never made it to check in. Desk clerk so very rude. We had 4 people staying in our room and had so only 4 people could enter the pool area. I had two grand kids come to visit there, main purpose for the stay and the clerk, rather than offering a suggestion to our Delima of too many kids, said "YOU CAN JUST LEAVE". This verbiage was used multiple time during our decision-making process. Even when I booked an extra room that was unneeded, the clerk kept repeating, you can just leave, I can cancel your rooms. Never in all my years of traveling have I ever been treated so rudely. Apparently, he didn't want to work that night as the hotel appeared to be just about empty. He ran two rooms for two nights out. We have stayed at this hotel before as my grandkids are close but were never treated like this. I will never be staying there again.