Upon arriving, I was told that I couldn't check in until 3:00PM unless I paid him $40 to get the room that was already ready. My friend said that we had been driving for many hours and asked if he could use a restroom. He was denied and told that he could use a restroom when he checked in at 3:00PM or pay an extra $40 now to use a restroom now. Of course, this sparked an argument between the two of them. Very unprofessional behavior from your front desk clerk observed here (not a good first impression). He wore no name tag and wouldn't give his name, so I can only describe him as a skinny, mid to late twenties, hispanic male. There was another front desk clerk who checked me in later with a nametag "TY" that was up-side down. He never smiled, but managed to get me checked in without making me more upset. The next morning, I witnessed another confrontation between your front desk clerk (male) and another guest who was complaining about the room given to him. This guest asked to use the phone to call his mother and the female front desk clerk must have given it to him, because the male FDC came out into the lobby where I was eating breakfast and started giving the man a hard time demanding he return the phone immediately. I decided that I should leave asap, before it got any worse. The female FDC checked me out with a smile and asked how my room was. She was the only good thing I can remember about my stay and it was on my way out.