First, they charged me more than what Hotels.com said I would be charged. Then, when we opened the couch bed, there were no sheets on it or in any of the closets. When I went to put one the the sheets from my bed on it, I noticed mouse poop on it. I called the main office and they moved us to the penthouse. The penthouse looked like it hadn't been cleaned in a while. The next afternoon I tried taking a shower in the downstairs bathroom and there was no hot water. I called the main office and they said they would send someone up, they never did. And the cherry on top was that the pool was unusable. It was very very green, which when you have kids, its a big deal.
