If I had to rate this hotel based off of the building and things in the room then I would give 5 stars. To start, we pulled into the nice garage under the building where we found plenty of spaces to park. Then we went up to the lobby and I loved the red victorian style decor and cute breakfast tables. The room was huge! Plenty of space and chairs for sitting. The bathroom was good sized with a shower/jacuzzi tub combo , closet, refrigerator, pod coffee maker and microwave. Now, I skipped the check in part because that is what brought it down to 4 stars. I seriously doubt the guy who ran the hotel and checked us in has ever taken a class on hospitality because he had none. He would not speak to me in full sentences and when I did not understand he would just repeat the same word louder and with a rude scowl. He said, "deposit" I said what? and instead of explaining that he needed a card for a deposit, letting me know how much it would be and when it would be returned to my account, He just said the one word over like I was a stupid child. After getting in to the room I sat down on the comfy chair only to find a dog chew. When I later told him about that he said NO, there are no dogs here only service. No apology for the cleaning staff missing that. Next day I went down and asked for an extra towel and I was told by a kid at the desk that he would send one up. Five hours later we got back to our room around 10pm and not only was there no towel but our room was not cleaned.