The receptionist was nice. She gave us our keycard to the room. When we opened the door, the beds were not made, 1 soiled towel was in the bathroom. We went back and asked for a clean room. She apologized, and gave us another room. We went, uncooked it, but seemed to be locked from the inside. We went back to the office, got another room assigned, and the same the happened. Doors were unlocking with the key, but it was not allowing to go in. We decided to cancel and leave. We asked for a manager to help us with the refund. She was not available until Monday. After the prolonged wait time on the phone today, we finally got approved for a refund. This place is shady. I would not recommend for families to stay here.