2/10 แย่
20 ก.พ. 2026
Our stay was comfortable and the general staff were kind, but a parking incident left us disappointed with the service.
A security guard directed us to park in a dark, non-standard area where our car was scratched by decorative plant pots. The plant pots showed visible old damage marks, suggesting this may not be an isolated incident.
When we reported it the next day, the manager on duty was polite but not helpful and seems defensive, trying to shifting the responsibility to the outsourced security firm.
Qe were simply given a photocopy of the security company’s details and asked to contact them ourselves. The manager only gave the hotel’s main line for follow-up, and even suggested we contact HR, which felt inappropriate for guests.
Overall, the stay had positives, but the handling of this situation fell short of expected hospitality standards.
Nichapan
Nichapan, ทริป 3 คืน
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