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The staff was very friendly and supportive. They gave us clear instructions on how to get around. The breakfast was delicious and on time.

Very good like family breakfast very good WFI poor connection

They were lovely and treated everyone like family. Always a welcome smile and nothing is to much trouble:

We had a blast of a stay. The staff is just exceptional and the scenery breathtaking. I really recommend this great Hotel

This place is amazing! So undersold from our research. All the staff are amazing - particularly all the girls on reception but also the catering staff, bellboys/maintenance men/gardeners! So clean and huge ‘town house’ for the family. Delicious breakfasts made to order for a specified time. Fresh coffee machine. DVD player and huge film collection. Delightful riverside setting and refreshing plunge pool. Twice daily free shuttle taxi into Chiang Mai central, free transport to & from local fantastic Thai restaurants and a hotel mobile phone to call for help etc at any time. Organized taxis and tours with no fuss. Felt very safe and detached from the hubbub of central Chiang Mai. All round absolutely brilliant.

Everything- Excellent hotel! Would definitely stay again and recommend.

I came to Chiang Mai for the Yee Peng and Loy Krathong lantern festivals. The staff at Villa San Pen-Seua were very accommodating to a solo traveler who couldn't understand the language. They helped me navigate my way around the city and gave suggestions on both places to see and places to eat. The place itself was magnificent; it was so peaceful and serene. I think the only slightly negative thing is its distance from the city center, but they have a shuttle service twice a day to get you to many of the tourist spots in the city. Really, you don't need to go to the city unless you plan on doing all the sightseeing; there are a lot of things to see (and eat) that are a walkable distance from the hotel. Plus if you do go into the city, it's so nice to come back to the peace and quiet. Overall I would highly recommend staying here.

Fantastic hotel, staff are wonderful, breakfast amazing local restaurants authentic with our family sometimes the only westerners in the place. Would go back in a heartbeat.

One of the best...will be back

We found the family room a good size for 2 adults and a child. We loved the design and furnishings in the room and the whole hotel. Staff were super-friendly and helpful, assisting with luggage, transport, meals and tours. In the local area we visited the Elephant Parade, just a short walk from the hotel, and Tamarind Garden, a restaurant. We used the free shuttle to go into Chiang Mai and found it easy using Grab taxi to get home and to Central Festival. Overall a lovely relaxing trouble-free stay!