If you enjoy checking into a hotel room that looks like it skipped cleaning day (and maybe the whole week), this is your place. I walked into the Hampton inn downtown Minneapolis to find my room in an unsanitary state — just the kind of “welcome” every traveler dreams of.
When I called the front desk, I wasn’t offered a room change. Later, I was told I had been — funny, I must have missed that magical offer. Even better, the front desk staff insisted I was “already talking to the manager.” Newsflash: I wasn’t. Apparently, honesty checks out right along with housekeeping at this property.
Rather than fix the problem, the hotel told me to deal with Expedia. Translation: “Not our problem.” The issue was never about changing rooms — it was about being checked into a dirty one in the first place, and then being lied to when I asked for help.
For the nightly rate, you’d think you’re paying for cleanliness and basic customer service. Instead, you get excuses and a front desk comedy routine. If that’s your idea of hospitality, enjoy. If not, I’d look anywhere else.