We loved the room and the location of the hotel. On one day they forgot to clean our room. Nothing could be done about it by the time we got back to the hotel as the housekeeping staff had gone home. They offered to change us to another room, but I liked the room we were in and wanted to stay there. So I asked for some money off the bill and they offered 20 euros off. I was quite satisfied with the way they handled it. The rest of the stay went without a hitch.