Great location and breakfast, but it ends there.
#1 - it took 30+ calls to the font desk to get through and we even called the exterior line. We called at various times and no one picked up.
#2 - the A/C and lights in our room turned off every 30 mins. When we finally got through to the front desk, they sent someone over. He said that's how the rooms are build. So, this means the A/C would go off after 30 mins, too. What kind of hotel does that? We had to ask for a fan so we had some kind of cool air on us at night.
#3 - in the restaurant for breakfast, we were seated and we waited 10 mins before anyone acknowledged us. And then, when someone came over, they seemed shocked that no one had asked for our drink order.
#4 - the light sensor on the closet won't work and the light stayed on all the time, even when closed. There's no way to manually turn it off. What an annoyance!
#5 - the pillows are absolutely horrible. You have to stack 3 on top of each other to equal a non-down pillow. PLEASE offer hard, non-down alternatives!
Ultimately, all of these little things added up and it became one of the worst hotel experiences. We would expect a W to be more responsive in general and to have the best accommodations for its guests. For the money we paid, it wasn't worth it.