4/10
Check-in was efficient, our beds were comfortable. The building fire alarm went off at 8:30am for 10 minutes. We exited but no staff ever offered an explanation, told us it was safe/not safe to reenter, or checked on guests. Our shower handle was broken and we had no hot water. The front desk said they would send maintenance to fix it but never did so our choices were ice cold showers or to not shower. At check out, staff apologized but said they couldn’t refund any money because we booked through on online source. Instead they offered us 4 to-go drinks from their Marketplace refrigerator.
Tricia
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