This stay was horrible from beginning to end. It was an Emergency booking due to hurricane Milton I want to say I’ve been booking with Hotels.com for 12 years and have nothing but good things to say about them but on average I spend about $100 on a room and have rented several rooms for that price in that time only two have been of this condition this one and one other one. the entire hotel was nothing but drug dealers and prostitutes and homeless people. We didn’t get room service the entire time and we’re first to hunt down our own towels. The tub did not drain so anytime we took a shower we were standing in our own self and it was clear when we would drain the tub . We had to go back twice to have our room keys, rem magnetic because they kept shutting off our room keys, even though we were still staying there. The Customer Service was extremely unfriendly every single one of them. I got a flat tire on my bike, which I do believe happened in their parking lot, considering it is covered with nails and other debris, not all from the hurricane, thankfully, the power is back on at my house and Hotels.com was able to get me a refund, but I am confident that if I hadn’t booked through Hotels.com, the hotel wouldn’t have given me a refund on a night that I didn’t need due to an emergency. Unless this is the kind of hotel you’re looking for I highly recommend staying anywhere else but here .