We booked Soho Inn well in advance for a concert, expecting at minimum a clean, ready room. While photos online looked okay, the property itself appeared run-down and poorly maintained.
At check-in, it was clear the owner was unprepared. He even said he didn’t know there was a concert, despite many guests having reservations for that date. Two hours after scheduled check-in, rooms were still “not ready” or described as “rough.” We overheard multiple guests being told their rooms weren’t cleaned, and some were even seen sweeping and mopping their own rooms.
People were coming in and out complaining their AC or their keys didn’t work. The owner admitted the keys don’t match the new locks and that he has to personally let guests into their rooms.
We also saw guests return their keys and leave. We asked to see a room and were shown one in unacceptable condition: dead bugs on the floor, stained sheets, and a bathroom with thick grime, hair, and used toiletries. It clearly had not been cleaned in a long time.
The owner gave conflicting excuses and dismissed concerns by saying, “this isn’t the Ritz Carlton.” No one expects luxury, but basic cleanliness is non-negotiable.
We chose not to stay. Unfortunately, because we booked through Hotels.com, we could not get a refund. This property should not be listed—it does not meet basic standards.