Pictures in Hotels.com website are misleading - we (2 adults 1 child) got a twin room with a folding bed crammed in - nothing like the modern looking pictures in website. Also, WiFi in room was really lousy, kept dropping off and slow. I was hoping to do some work in the room but ended up having to go to a nearby cafe to work./. Not commendable for the cost of the stay.
The bartender May was very professional and personable at the same time. Very accommodating service. The lady at the front door bottom of the escalator needs to learn how to smile. She has more of the attitude of a jail warden receiving new prisoners than a friendly welcoming valet. Hotel suffers of the same disease as the Hong Kong does in general: An increase influx of Maitland Chinese both tourists and staff largely uncivilized, unmannered and uneducated.