This is a good hotel, but probably not a great hotel. It was the only hotel we stayed at in Japan that did not offer complimentary water and coffee in our room. The front desk informed us that was because we booked a cheaper rate, but that was never an issue anywhere else we stayed. I would expect these services to be available for all rates, but this hotel was the exception, and I think other travellers should be aware of this.
Otherwise the rooms are clean and well appointed although the hotel does not offer much in the way of personal care products like moisturizers and face cleaners, so that's also a bit of a disappointment.
The front desk staff did their best, but they appeared a bit shy and standoffish compared with other hotels we stayed at in larger cities.
Overall we were a bit disappointed in this hotel and we understand that hotels in Japan make no guarantees about the services or standards like they might in Europe or North America
Un hôtel très agréable au coeur de Kyoto, bien placé, proche de la gare principale, un petit déjeuner excellent et un accès très agréable à des bains communs. Le service était vraiment à la hauteur et la chambre assez grande par rapport aux standards japonais.
Thomas
Thomas, ทริป 3 คืน
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10/10 ไร้ที่ติ
17 ก.ค. 2025
Erika
Erika, ทริปกับครอบครัว 3 คืน
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10/10 ไร้ที่ติ
16 ก.ค. 2025
LI CHUN
LI CHUN, ทริปกับครอบครัว 2 คืน
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10/10 ไร้ที่ติ
15 ก.ค. 2025
Reasonably convenient location
price value ratio high
Lobby by check in counters needs nicer waiting/ seating furnitures to allow better waiting experience during checking in and out.