In general, the experience of my stay was excellent, except the waiting time might be longer if you live in the higher floors.
CHENG TSUNG
CHENG TSUNG, ทริปธุรกิจ 2 คืน
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6/10 ดี
19 มิ.ย. 2025
Zero customer service.
Hotel is new, modern and very clean. The room we had was quite spacious (executive suite) and relatively quiet. The bed was pretty comfortable.
The major setback of this hotel is the staff. They act like the guests are a nuisance and an inconvenience to them.
Unable to check in until exactly 14:30, which is ok, but seems weird if the rooms ready to go.
They were reluctant to answer any questions regarding the booking, and all they could say was “come back at 14:30”.
When it came time to check in, there were no instructions on anything. Simply given a QR code to scan. Absolutely no politeness at all.
I firmly believe that Caesar park banqiao is a 4 star at best that identifies as a 5 star.
Will I be staying here again…definitely not.