The staff were amazing. They saw me filling a bag with ice (the kind of bag used to reduce swelling from injury) and they got me an "ice pillow" which was amazing and stayed cold longer than any of my cold compresses at home.
They were helpful with every question and thoroughly explained the elevator controls, the air conditioner, the cleaning policies, and scheduled a taxi for us on checkout day.
The table in the lobby has plenty of disposble hygiene items to take as needed, and even included some fun seasonal items like a purple halloween bath salt.
My favorite part of this hotel - and the reason I chose it - was the shrine next door. Yanagimori Shrine 柳森神社 is such a beautiful and peaceful little shrine and it is a delight to be able to walk out of the hotel and right onto the shrine grounds first thing in the morning.