The check in gentleman were very nice, but that was the only time I could reach them until check out. The onsite office is under remodel or construction, so my family and I had to check in at a different location, then go to our hotel location. I would not call this a hotel, it is a motel. There is no one on site for any issues, housekeeping only every 3 days and the outside entrance. We were aware there wasn't daily housekeeping, but my family and I were there 3 days and no one came to empty trash and they have tiny trash cans. We used multiple grocery bags from our weekend shopping to bag our trash best we could. It was very convenient that a hot plate and cookingware was there. That helped cut costs a little. Overall, the place was clean when we got there. Some stains on the linen though. We had 2 double beds. My bed was horrible, it slumped down as you say or laid on it. I am not a heavy individual, it was clear it's an older or worn out mattress. The other one was decent according to my kids. We ran out of toilet paper within the first day and I couldn't get a hold of the office. I left a message with no response. I ended up going to Walgreens around the corner and buying my own. I would recommend this for a cheap, convenient place to sleep if you don't want any amenities and want to be completely on your own.