1. Room Condition: The room I received was in poor condition. The bathroom was dirty, and overall hygiene standards were unacceptable.
2. Staff Behavior: The hotel staff was rude and unhelpful during my stay.
3. Reservation Discrepancy: I had initially booked a duplex room, but upon arrival, I was given a single room. Furthermore, the hotel staff informed me that my payment was non-refundable, which contradicted my booking terms.
Proposed Resolution: I kindly request a full refund for the following reasons:
1. The hotel did not meet basic cleanliness standards.
2. The staff’s behavior negatively impacted my experience.
3. The reservation discrepancy caused inconvenience and discomfort.
I understand that policies may vary depending on the property, but I believe my situation warrants an exception. As a loyal customer, I hope you can address this promptly and provide a fair resolution.
Please confirm the refund process and timeline, and I appreciate your understanding in this matter. I look forward to your prompt response.
Thank you for your attention.
